We have been growing faster than ever and that has brought us interesting and challenging tech problems. Compared to last year, there has been a 5X increase in the number of calls and a 4x increase in the number of SMS-es per day. While the…
Commentary in Code
Most coders would have seen the excellent thread on StackOverflow about the best comments they have seen in code base. Even if you are not a coder, I suggest you do check out the posts there to convince yourself that coders are not really boring;…
Interactive Voice Response System (IVR) for Small Businesses – Do’s & Don’ts
When we talk to customers at Exotel, IVR or Interactive Voice Response System comes across as one of the most desired features in a business phone system. We have all encountered this automated voice wonder when we call our mobile service provider or when we…
How to use Google’s Click-to-Call feature to get more business online
The role Google plays in all of our customer’s businesses (and even our own!) can not be underrated. When I say Google, I mean both Organic search results and Adwords ads. According to a study by Google, consumers are spending more than 15 hours per…
Tax invoice HTML template
We recently automated our billing infrastructure, and I was tasked with creation of PDF invoices and usage summaries for our customers. After the customary scouring the web for good looking templates, and making a mediocre attempt at one, Ninja suggested I just copy the quickbooks…
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