“Business calls are dead ”, I’ve heard the phrase a million times, still today over 77 billion calls are made to B2B and B2C businesses regarding support, sales, inquiries and more. An article on Vanity Fair emphasizes this, but I disagree, at least when it…

A decade ago, the idea of cloud computing was taking shape. Some of the bold ones decided to take their hardware to the cloud while the rest were skeptical about renting a hardware somewhere on the cloud. “How reliable would it be?” was the dampener…

Friday just went by, so did our latest edition of Terrace talks and we had a very special guest with us. It was Vinay Sharma, the CTO of Printo. He spoke on how running and sprinting had an impact on his life and how it…

Customer support has been a crucial part of every industry present today. It is one of those parts of an organization that everyone is fanatical about. And it is one of the major factors that differentiates you in a business vertical. As a startup, it’s…

If you are a startup that is trying to set up a telecommunication infrastructure for customer support, sales or general customer interactions, it will always take a certain amount of time and monetary investment to set one up the traditional way. If you set up…

Today, customers want everything. They want-it-all – the competitive pricing, the dynamic performance and above everything high-quality service and support. What’s more, they won’t even think for second, before shifting over to someone else if they don’t find the stuff they are looking for. If…

A few years ago, when we did our first architecture redesign, we needed to migrate our database. Naive and inexperienced with deployment, we decided to use the “quiet time” late at night to do the migration. We had fewer customers and assumed that our usage…

Customers are the resources upon which the success of a business resides. They are the key component that help an enterprise meet its business goals. CRM is the lifeline Every company is driven by the desire to provide utmost customer satisfaction. To strongly and consistently…

Almost every business in India says, “if you have any trouble or need any assistance with our product/service, please give us a call on xxx xxxxxxxx to speak to our customer service agent.” There is a reason why phone support in India scores way above…

It is that time of the year. The time when people “celebrate” women empowerment. In February, we’re told that all women need new clothes, expensive dinners, thoughtful gifts to make them feel special. In March, we’re told that we need to be self-reliant, independent, the…