At Exotel, we put the customer at the center of everything that we do. We take the privacy and security of your data very seriously and take substantial efforts to protect your data. Our platform is designed to make security an integral part of our…
Pune calling! Tring Tring… We answered!
The last one year has been a rather eventful one for us. We’ve revamped our product, expanded internationally, bagged our first set of clients in SEA (yay us!) and even got a new foosball table! (Yup, we’re still huge fans of foosball) Expanding our reach…
Ensuring high availability as you scale
Building scalable technology has never been a problem. Companies do it all the time and frankly, they do it quite well. Being highly available while scaling – that’s an area of concern we’ve seen quite often. Having been the CTO of Exotel since its inception,…
How to reach your driver even if you don’t have his number – Uber Number Masking Magic
One of the biggest advantages that cab aggregators like Uber gain out of number masking is customer privacy. For those of you don’t know what number masking is or how it works, when you book a ride via Uber, the driver doesn’t see your phone…
Forget passion. Here are 3 shortcuts to being an effective content writer
It’s not easy being a content crafter. This becomes especially tough if you’re trying to build content for a B2B company. And even harder for verticals considered “boring.” Exotel is a cloud telephony product that helps businesses take care of calls. And I take care…
3 things you can do to bring back churned customers
Churn is an important metric for a SaaS business. Strike that. It’s one of the most important metrics for a SaaS business, especially, in its early stages. There are never ending discussions on what an acceptable churn rate is. Honestly, I don’t see how there…
6 Interviewing lessons we learned while building our engineering team
A year back we were around 25 folks, 10 of us were part of the engineering team. This has been a year of growth, in terms of the number of calls/SMS-es that have flown through our system – we connect 2 million people a day…
Where are we headed with the Internet of Things (IoT)?
Last week’s terrace talks covered one of the fastest growing areas in tech, Internet of Things (IoT), a term which was first coined in 1999. Nihal Kashinath, the founder of IoT Bangalore group, spoke on the impact and the scope of IoT in India and…
How to test your Exotel Passthrus and StatusCallbacks Urls locally
When you are developing some cool telephony apps using Exotel APIs or building some kickass flow logic for incoming calls using the powerful app builder, you would like a quick and easy way to test out your StatusCallback and Passthru URLs. One pain point for…
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