The past decade has accelerated change at an unprecedented pace across leading financial firms. Undoubtedly, the fintech and digital payments revolution has advanced the future of the entire industry into a reality today. But this century’s biggest event, the COVID pandemic, has picked holes in...
A couple of months ago, our then Chief Evangelist, Nikhil Kumar, conducted a Webinar in collaboration with Leadsquared. Through his talk, Nikhil shared the different customer engagement strategies that helped him improve customer retention. He touched upon 7 different engagement strategies he swears by and even gave some best practices to ensure your customer engagement is on-point. Nikhil also talks about the trends in the industry with regards to customer engagement as well as the tools that aid this engagement process. In case you missed the webinar, here’s the recording of it:
You can also read about Nikhil’s talk here.
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