Automated Calls: Why Businesses Prefer Call Automation
What are automated calls?
An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event-based calls, and feedback. They allow you to optimise and reduce the number of support tickets. Learn how IXIGO uses Exotel’s Automated Calls to reduce their support tickets from 80% to 25%. Another interesting adoption of call automation is by political parties to garner support.
Wider Reach
Automatic phone calls can be scheduled at a date and time you prefer.
Types of call automation
Outbound calls
Automated outbound calls contain a pre-recorded message which plays once the customers pick the call. All the calls can be triggered after a certain customer action or at the same time for multiple users.
Inbound calls
These calls trigger an action. Customers can call a certain number to trigger an action – unsubscribe, cancel a booking, balance enquiring and more.
How businesses use automated voice calls
Take a glimpse of how Exotel’s automated calls help businesses on a day to day basis. Read our detailed guide on automated voice calls to know how you can use it effectively.
Features of automated phone calls
No setup costs
There is no special equipment needed to use automated calls, and there are no associated setup costs.
Call recording
Make informed decisions with the help of call recordings.
Call scheduling
Schedule automated calls much ahead of time, at any optimal date and time of the day.
Detailed reporting
Get detailed real-time analytics of all the calls made from your dashboard.
Unlimited channels
Have multiple parallel calls using the same the number. All the calls will be there on your dashboard irrespective of whether you answered them or not.
CRM integration
Integrate our APIs seamlessly with all the leading CRMs in the market.
How have businesses used automated calls?
Reminders
Schedule automated calls reminding customers about payments, appointments, bookings and more.
Transactional alerts
Use automated calls to keep the customer informed in case of large online or cash transactions. This helps in detecting any fraudulent transactions.
Notifications
Alert customers about important notifications by implementing automated calls in your customer workflow.
Feedback
Value the opinions of your customers by collecting customer feedback using IVR automated calls. Easily map this data onto your CRM using API Integrations.
Surveys
Gather important data for marketing or product by using personalized automated calls. They are by far the most cost-effective way of collecting such data.
Promotions
Increase your sales by sending offers and deals to your customers using automated calls.
Trigger events
You can use automated calls to trigger an action like cancellation, balance enquiry and more.
Here’s how our customers use call automation for their business
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
E-book: Cloud Telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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