Full Stack WhatsApp Business Platform
Full Stack WhatsApp Business Platform
Trusted by 7000+ businesses
Built for Enterprises to Win Customers for Life and Scale Business Growth.
5x
Lower acquisition
cost
70%
Customers self-serve with Chatbot
3x
Faster resolution of customer queries
33%
Reduction in agent handling time
Driving Growth with Exotel’s WhatsApp Business Platform
Reduce operational costs
Do more with less. With WhatsApp for business, you can reduce the number of agents required to run your call centre by resolving simple queries with WhatsApp live chat and bots.
Improve CSAT/LTV Score
Answer all customer queries without fail. Set up automated responses to resolve basic and enable seamless bot <> agent handovers to reduce response time and increase satisfaction.
Get 24*7 Customer Support
Business continuity is non-negotiable for you and for us. Get your queries answered faster round the clock with a first response time of fewer than 30 minutes.
Deploy in No Time
Deploy your WhatsApp for Business and integrate with your applications in no time with dedicated onboarding support and a customer experience team every step of the way.
Offer contextual CX beyond WhatsApp
Extend your conversations by integrating WhatsApp with other channels for connected and contextual customer experiences.
Empowering Customer-facing Teams to Deliver Personalised Experiences
Connect with customers from the first contact and drive ROI, lead conversion, and customer retention.
Send out proactive notifications to build intrigue and push for a purchase. Share custom notifications and offers to shoppers on WhatsApp, and increase your purchase probability by 1.7x Run multiple types of personalized campaigns to drive more business across customer journeys. Eg. Abandoned cart follow-up, Price drop alerts, and Welcome coupons. Send real-time updates to users on their interactions with the business. E.g., Order confirmation, Transit details, etc.
Putting WhatsApp to Work for Industries
Ecommerce
Send COD order confirmation, set up automated rescheduling, and eliminate order tracking requests by proactively setting up automated updates for each order.
Banking
Leverage WhatsApp to complete document verification, display account balance, send offers & promotional messages, and offer live customer support.
Travel
Send seasonal offers and promotional campaigns, accept orders, and reservation updates to travelers.
Healthcare
Enable appointment booking, send appointment reminders, test reports, prescriptions, follow-up reminders, and offer customer service.
Insurance
Help customers select the perfect policy with catalogs, automate responses to L1 queries, send policy renewal reminders, etc.
Broking
Automate document collection, offer customer service, send GTT updates, SIP reminders, and account balance updates.
Building Memorable Experiences Using WhatsApp Business
Verified business profile
Lend legitimacy to your business communication by interacting with customers via a verified business profile.
Message templates
Help your agents speed up their responses by setting up message templates for various situations.
Automated greetings
Set up automated greetings introducing your business, or messages for when you’re away.
Multiple entry points
Make it easy for customers to reach you on WhatsApp with web or app widgets, QR codes, ads with click to WhatsApp, wa.me links.
Rich media messaging
Send and receive documents, images, videos or other files from WhatsApp. Quickly and easily.
End-to-end encryption
Put customers first by securing their data and conversations with you.
Interactive messages
Send customers messages and collect responses via buttons – “Yes”, “No”, “Maybe”.
Analytics & reporting
Access real-time analytics and reports on the number of queries resolved, agent productivity, and more.
Proud to be leader on G2
Asia’s most innovative companies use Exotel
AlHashem
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
![](https://stg-exotel-staging.kinsta.cloud/wp-content/uploads/2022/10/khan-bank-.png")
+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099