Interactive SMS for your business
What is Interactive SMS?
An Interactive SMS prompts customers to take action by clicking on the embedded short links in the SMS. The SMS can have multiple links, and each link will be recorded as a unique event. Every click can be tracked, which can help with real-time decision making.
What can my business use Interactive SMS for?
Feedback & Surveys
Seek immediate feedback about the customer’s experience with your business by adding links in the SMS to gauge their satisfaction levels
Scheduling deliveries and appointments
Customers can pick a convenient time slot for their appointments or deliveries by following the most fitting link
Rescheduling deliveries and appointments
Send an SMS with different links for different time slots before reattempting a missed delivery
Authorization from the customer
Banks can send an SMS to customers to authorise or decline a charge when they notice unusual account activity.
Benefits of using Interactive SMS
Customer engagement
Encourages interaction from the customer as they do not bear any costs and all they have to do is click on the links
Guaranteed response
Ensure guaranteed response by adding a direct link to the page you want the customer to visit
Conversational marketing
Target customers with tailor made promotions based on their actions on the link in the SMS
Non intrusive
Unlike calls, SMS is not an invasion of customer privacy
The Exotel advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Superior quality
Best success rates, voice quality and reduced latency
Scale at ease
Grow at will, expand without worrying about infrastructure
Superior reliability
Best in class uptimes of 99.94% including operator uptimes
Best support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive reporting
Easy to understand, detailed reports sent every day
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel anticipates customer needs and delivers exceptional service
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
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