Product-SMS

SMS

Experience Industry’s Best Reliability at Scale with Insight-led SMS Platform

SMS is the most effective, non-intrusive and cost-effective way to communicate with customers. Send secure SMSes at lightning speeds with an easy and powerful dashboard and APIs.




Why use Exotel’s SMS

Find out why you should use SMS for Business Communication in this video

Pick the type of SMS that is right for your business

Transactional SMS

If you are looking to communicate with your customers, this is what you need.

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Promotional SMS

Send out an SMS to your potential customers, with an offer they cannot refuse.

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Transactional opt-in SMS

Not purely transactional messages but sent only to those who have opted in.

SMS Products

 

Explore the full potential of SMS coupled with WhatsApp and 13+ messaging channels with unified data.

 

SMS Campaigns

You can use bulk SMS to communicate with a large number of customers at the same time with ease.
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OTP verification

Implement two-factor authentication for customer safety. Send them an OTP SMS.
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SMS API

Simple & Easy-to-use API to send SMS.

 

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Benefits

Best industry-grade pricing

Best industry-grade pricing

Our SMS service consists of best in class feature set at a very affordable price compared to other players in the market.

Reliability at scale with exotel sms

Reliability at scale

Our fallback network and backup connection achieve up to 97% delivery rates with a median delivery time of 3 seconds and our APIs deliver 99.99% uptimes.

Gain advanced analytics and rich reports with exotel sms

Gain advanced analytics and rich reports

With the help of real-time dashboards and reporting data, make quick and directed decisions. Optimise for better results at any point.

Easy to use APIs

Easy to use APIs & dashboard

Use our clean REST APIs to integrate text messages into your apps, website, status updates, etc. Drag and drop applets to create seamless flows on the dashboard.

Exotel SMS is DLT compliant and a secure platform

DLT compliant and secure platform

The DLT-ready and ISO-certified tool helps secure SMSes and manage sender IDs effectively. ISO 27001:2013 certified and licensed virtual network operator.

Use cases

Run personalised promotions with SMS campaigns

Run personalised promotions

Broadcast personalised marketing campaigns with offers and coupon codes.

Send timely reminders

Remind customers about payment dues, appointments, events and more.

SMS campaigns

Deliver relevant updates

Keep users informed on account, company or order updates.

SMS campaigns

Survey and feedback

Collect responses in the form of surveys or customer feedback.

Product deep-dive

Rich SMS metrics

 

Gain actionable SMS status insights to gauge efficiencies in one place.

Realtime and Integrated SMS Outbox

 

Experience the power of SMS and calls together, out-of-box.

Transparent platform with advanced analytics

 

Monitor and analyse delivery rates, latency times, SMS statuses, failure reasons & more.

What our customers have to say

Praveen Chandran


Product Head, Quikr Services, Quikr

Gurpreet Singh


Sr. Product Manager, IT, Ecom Express

Saurabh Kochhar


Co-Founder & Managing Director, Printvenue

Madhur Pahuja


We like the phenomenal support from Exotel with fast turnaround times. The product flexibility with the liberty to make changes ourselves is a time saver and a great value addition. It has been a wonderful time working with Exotel, and looking forward to growing together.


Head of Customer Satisfaction, BluSmart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

IXIGO - Exotel's Business Partner
Practo Use Case
FlipKart Use Case
RedBus Use Case
Ola Use Case
Quikr Use Case

Try Exotel free for 7 days

Get ₹ 500 worth free call & SMS credits

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

E-book: Finding a secure SMS provider

The cost of cybersecurity breaches is only growing, both capital and reputation wise. SMS channels are becoming more prone to customer data being leaked to fraudulent entities who resell the data to organisations like your competitors. Through our work offering and improving the security of our bulk SMS services with large Asian enterprises, we put together a helpful playbook around the parameters you should look for in an SMS vendor that you partner with.



Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX. Let us show you how!

 

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