CRM Integrations via Exotel Cloud Telephony

Improve deal closure rates by integrating Exotel to your business CRM

Connect Exotel with the CRM of your choice to increase agent productivity and personalise customer conversations

Sign-Up to Check Out Our 1-click Integration With the Following Tools

Head over to our APIs for a custom integration

Benefits of Integrating with Exotel

Personalise Selling

Access unified data to personalise sales engagement with each prospect’s call.

Unify Data

Without switching between dashboards, access all your data in one place and boost efficiency.

Better Tracking

Get detailed insights on the customer journey including data from each call and SMS. Track rep productivity and identify areas of improvement.

Improve Response Rates

With Exotel’s integration, reps are alerted with new or missed call pop-ups to help them respond quicker.

Increase Productivity

Make calls from within your CRM dashboard with the click of a button. Skip manual dialling from your phone.

Offer 360-degree Context

Drive rep efficiency with call pop-ups that offer customer information collated from Exotel and your CRM data – call history, deal insights, and more.

Features We Offer

Click to Call

Our programmable APIs instantly connect agents with prospects showing interest to talk to sales through your website. Strike conversations in the moment & drive more conversions.

Call Recording & Analysis

Become data-driven by tracking calls to gauge and improve customer engagement levels of reps, conduct training and resolve prospect disputes.

IVR

Route prospects to the right sales teams based on their area of interest through multi-level, customisable IVR flows. Automate mundane queries through IVR responses.

Call Tracking & Analytics

Think Google Analytics for your calls. Get actionable insights on all call campaigns to test and optimise for increased conversations.

Pop-up On Incoming Calls

When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.

If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line at integrations@exotel.in.

Explore our APIs here.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Try Exotel’s Cloud Telephony Free for 7 days

Get ₹ 500 worth free call & SMS credits

What Our Clients Say About Our Cloud Communication Solutions

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Exotel made agent performance monitoring and reporting seamless

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha, Head of Customer Service, Slice

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Exotel anticipates customer needs and delivers exceptional service

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Ankur Aggarwal, Co-founder, Dunzo