Cloud Call Center Solution for Businesses

Use case

Cloud Call Center Solution for Businesses

Improve customer experience with a remote-ready & feature-rich cloud call center solution. Set it up in a few steps & scale at will with zero infrastructural costs.

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What is call center software?

Call Centre Software helps businesses efficiently manage remote sales and support conversations. This helps agents stay productive and have better customer context with helpful automations & insightful call analytics. With this solution, you can reduce ticket resolution time, improve CX scores and grow revenue with key features including drag & drop call flow builders, auto-responders to repetitive queries, and Caller ID management for better sales call pick-up rates.

Why do you need call center software

A call center software helps manage customer conversations effectively. This extends to gathering key decision making insights for businesses to leverage on. Learn how Exotel helps grow your business, with customised solutions for key industries – BFSI, Ecommerce & 3PL, ITeS & BPO, Education & more.

How Exotel’s call center software works

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

Get an Exophone

Get an Exophone (virtual number) from Exotel. Divert all calls from your customer facing number to the your Exophone.

Customise the call flow in dashboard

Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours etc.

Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.

What you get from Exotel’s cloud call center solutions

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Multi-level IVR

Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.

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Auto Dialer

Our auto dialer software helps streamline your calling process. It removes the need for manual dialling, allowing agents to get more done in less time.

Automated Calls & SMS

You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.

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Visual drag-drop APIs

With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.

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Call Recording

Our call center software allows you to record calls, monitor them, help train agents, resolve customer disputes and make better business decisions.

Daily Email Reports

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your entire customer-facing team.

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Call Analytics

Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on each call and SMS.

Real-time notifications

With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.

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Conditional Call Routing

Our automatic call distributor software routes call based on many conditions like the time of the day, the geography, or even the customer who is calling.

Live Call Transfer

Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.

Missed Call Services

Missed call to get a service is a very effective way of doing business. Ask your clients to give a missed call to a number and customise the response to suit your business.

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Unlimited Channels

We don’t let customers miss a single call due to channel capacity. Have unlimited concurrent calls on the same number using our parallel ringing feature.

Types of Call Center Solution

Inbound Call Center Solution

An anywhere, anytime deployable support solution to enable better case resolution with data insights into call performance.

Outbound Call Center Solution

A revenue-supporting channel with rep-level call insights and all the capabilities to personalise call & SMS campaigns.

Benefits of cloud call center software over a traditional PBX system

Why it is time to move away from traditional telephony systems

Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Easy call tracking and analytics

Listen to customer feedback and improve your product or service using call recordings, available in your inbox.

Asia’s most innovative companies use Exotel

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Rajkishan

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.