Outbound Call Center Software
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What is outbound call center software?
Outbound call center software helps marketing and sales teams maximise outcomes from outreach campaigns by optimising their efforts. This is possible by using key capabilities, from using automated or predictive dialers, scheduling bulk outbound calls one after the other, to allowing interested prospects to speak to agents and automating responses to repetitive queries.
Additionally, businesses can benefit from the software determining queries that are complex in nature to route them to live agents. The software must also be capable of integrating with key customer-facing apps to help agents offer personalised customer engagement to prospects across the sales journey.
Improve productivity – close deals faster with outbound call centre software
Increase call pickup rates
Increase call pickup rates with Exotel’s dynamic caller ID. Reach more potential customers and increase conversions.
Increase agent productivity
Leverage Exotel’s auto dialer to eliminate manual number dialling. Get more done, faster.
Manage large volumes efficiently
Exotel comes with all the features required to help your team communicate effectively: call routing, call transfers, routing based on the callers’ inputs, etc.
Enable remote work
Make and receive calls from the office, from home or while on the move. No additional equipment required. Gain flexibility without compromising on reliability.
Gain visibility
Track & record each call made. Gain a bird’s eye view of everything with weekly reports & analytics, even while working remotely.
Drive engagement with personalization
Integrate Exotel with your CRM and empower your agents with the right information to personalize each call. Make calls within the click of a button.
Features of our outbound call center solution
Auto Dialer
Give your agent’s productivity a boost by leveraging automated dialling.
Detailed reporting
Get the complete details of each call made by every agent. Access weekly & monthly reports.
Dynamic Caller ID
Increase call pickup rates and avoid getting blacklisted by customers.
Call Recording
Record each call automatically and use these recordings for training, dispute resolution & QA.
CRM Integration
With every call, your agents will get a popup containing the information they need for personalization.
Call Transfer
Transfer calls to the right department/agent within the click of a button.
Visual Call Flow Builder
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Multi-level IVR (Smart IVR)
Personalize customer communication & automate tasks with Exotel’s smart IVR.
Live Agent Dashboard
Track and monitor agents’ activities in real-time.
Conditional Call Routing
Automatically forward calls based on pre-set conditions.
Well-Documented APIs
Leverage Exotel’s powerful APIs for powering your calls and SMSes.
International Numbers
Use regional numbers from multiple countries for making and receiving calls.
Auto dialer feature for businesses in Outbound Call Centre Solution
Find out how Exotel’s outbound call centre solution works and how you can use it in this video.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
a competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Know how a cloud call center software can help your business. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
