Call management software

Trusted by

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Sudhanshu Raheja

In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK

Shirish Subramanian

Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio

Rajkishan

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

What is a call management software?

A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage business calls efficiently via features like IVR, auto-attendant, click-to-call, call routing, autodialer, and more. With Exotel, you can increase the productivity of your agents and help them deliver a superior customer experience. In addition, management gets the benefit of tracking business performance via automatic reports.

Learn more about inbound call center software
Learn more about Outbound call center software

How does a Call Management Solution Benefit your Business?

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Streamlined communication

Save time and manage customer calls efficiently using our feature-rich call management software.

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Never miss a customer call

Track the details of each missed call automatically. Get back to these customers at your convenience.

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Track business performance

Automatically track important metrics like average answer time, the number of missed calls and more.

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Increase productivity

Use features like autodialer and automated call campaigns to eliminate manual or repetitive tasks.

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Improve customer experience

Integrate with your CRM and HelpDesk software to handle leads and customers more efficiently.

Features of a call management software

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Call routing

Intelligently distribute calls automatically across various agents depending upon specific parameters

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Call recording

Utilize our single and dual-channel recordings for agent training and dispute resolution.

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IVR

Engage with customers and create a personalized experience using Smart IVR.

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Call Forwarding

Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.

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Call tracking

Track all inbound and outbound calls using a single dashboard.

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Auto Dialer

Give your agent’s productivity a boost by leveraging automated dialling.

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Smart call routing

Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.