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Industry – Healthcare

Malaysia / Case Studies / Industry – Healthcare

Bringing timely communication with cloud telephony

The one place no one wants to compromise on communication is healthcare. Keeping the patient in the loop at all times is necessary for a tension-free experience. It keeps the institution, care giver and patient at ease.

Some popular solutions from Exotel for healthcare sector:

1
Easy customer support system – With Exotel, you can create and power a single number for all your customer queries with automated IVR guidance and a smart routing system to transfer calls to your agents. You can even transfer calls to the right doctors or departments based on the user’s inputs.
2
Automated reminders and feedback system – You can reduce patient no-shows with automated call and sms reminders. You can also collect feedback from the patients after every visit via calls and SMS.
3
Keep patient records updated – You can integrate your HIMS with our system and keep your patient records updated with details of the patient interaction.
4
Automated reminder calls for collection of samples and reports – An automated reminder call to the customer 30mins before the appointment time is the best way to ensure patients are ready. Same is the case with report collection. An automated call is an easy way to let the customer know that they can pick up the reports.
5
Safeguarding customer privacy – You can connect doctors, lab technicians, and other personnel to your customers without revealing their phone number when you route calls via Exotel. This plays a big role in boosting customer confidence as well.

Popular Use Cases

Customer success stories


How Practo integrated Exotel into their CRM to improve customer experience


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Resources

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages.
This white paper helps understand the unique ways in which automated calls can be used for reminders.

Boosting Customer Experience for Legacy Systems Through Automation

A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems. This layer of automation has helped them cut down on the workforce by 30 agents, and also provide quicker and better customer experience.

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Get Rs 1000 worth free call & SMS credits

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We take away some of the biggest pain points of traditional systems like EPABX.

 

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