Reminders
Why use a reminder service ?
There’s so much going on in everyone’s life that it’s very hard to keep track of everything. Be it paying bills, appointments or about the delivery consignment arriving the next day. Hence reminders are critical to keep customers informed about important events.
Calling or triggering SMSes manually can become repetitive and time consuming especially when the number of customers are high. This makes reminder softwares a perfect replacement.
Types of reminder software
Reminder calls
Call reminders are automated calls scheduled by businesses to remind their users about a certain event. All the calls can be personalised to provide customers a better experience. You can also capture additional information from the customer over IVR.
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Reminder SMS
SMS reminders are messages sent by organisations to communicate about a critical event. It can be reminding about scheduled appointments, important events or a pending payment. You can automatically trigger these messages by utilizing a reminder software.
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Features
API integration
Our flexible APIs allows you to seamlessly integrate with your existing infrastructure or CRM.
Multi channel
Utilise multiple channels, SMS and Calls to increase your reach and engage with more customers.
Automatic scheduling
Easily schedule custom campaigns by adding a list of users on our system. Just upload a sheet with the contact details to get started.
Use cases
Appointment reminders
Reduce no-shows by reminding customers regarding their next appointment using our reminder system.
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Bill Payment reminders
Use our software to create friendly reminders that encourages customers to pay timely.
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Delivery reminders
Reduce failed delivery attempts by proactively informing customers regarding their upcoming shipment using automated reminders.
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Benefits
Save time
Significantly cut the time spent by employees in manual scheduling.
Increase customer retention
Every appointment missed or failed delivery attempt is lost revenue. To make sure people act in time, reminders are very crucial. They are a great way of keeping users informed.
Improves customer experience
Reminders not only ensure sales for businesses but for a superior customer experience too by bridging the communication gap.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
E-book: Cloud Telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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