Reminder Calls
Why phone call reminders?
When it comes to engagement and attention, calls easily beats other communication channels like emails and SMSes. They are an effective way of reminding users regarding critical events.
Features
Personalisation
You can personalise all the reminder calls by name, brand and other details for a superior customer experience.
Integration
Seamlessly integrate our platform with your existing system or CRM using flexible REST APIs.
Advantages of reminder calls
Higher engagement
Automated voice call reminders have a proven track-record of churning better results when it comes to engagement. People are naturally inclined to attend a call while it’s very easy to overlook important text messages in a sea of irrelevant SMSes.
Record responses
Smart IVR allows you to capture responses from the user directly over the call. This means users can easily re-schedule or confirm the appointment with a click of a button.
Increased reach
Calls can easily be used to target both sections of the society, urban and rural. While urban users are accustomed to SMSes and calls, rural users are more friendly with calls.
Industries
3PL and Ecommerce
Reduce the number of failed delivery attempts by informing the customers about their upcoming deliveries using reminder calls.
Hospitals
Reduce no-shows by reminding patients about their next appointment using call reminders. You can also provide them the flexibility of rescheduling it over IVR.
Financial institutions
Payment reminder calls are an effective way to ensure customers make timely re-payments. Infact data suggests reminders significantly increase the probability of borrowers paying their dues on time.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
E-book: Cloud Telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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