Toll Free Numbers
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What is a toll free number?
A toll free number is normally a 1800 series number that can be dialed by anyone across India without being charged. The business that owns the toll free number has to bear both the incoming and outgoing call charges. Toll free numbers usually have prefixes like 860, 855, 888, etc, and are used by businesses to enhance their customers’ experience.
How Business Toll Free Service Works
Get an 1800 Toll Free Number
Rent a toll-free number from a toll-free service provider like Exotel. Opt for an easy to remember number so that your customers can remember it for a long time.
Customise the call flow in Exotel’s dashboard
Personalize the call flow and add call routing rules to ensure a seamless customer experience. Create an IVR greeting, add a voicemail option, set office hours, etc.
Publish the number and start getting calls
Once the call routing rules are set up, you can go ahead and publish the number on your website and marketing collateral. After this, your customers can start calling you for free – i.e the call charges will be borne by you and not your customers.
Find out more on how Exotel’s Toll Free Service works and how you can use it in this video.
Benefits of using toll free numbers
Better brand identity
A toll-free phone number is easy to remember and customers can easily associate this number with your brand. Additionally, by providing 24/7 customer service through a toll free number, your brand will be perceived as caring and customer-centric.
Enhanced customer experience
With an 1800 business toll free number, customers can call you for free. Moreover, you can use a smart IVR to improve your customers’ experience. This way they are more likely to stay with your business in the long term.
Measurable marketing
You can use an 1800 toll-free telephone number to track your marketing ROI. When you use these numbers on print and online ads, you can analyze your marketing spends by tracking every call that lands on that number.
Improved Sales
Billboard and TV advertisements with a toll free number usually get more attention. Since calling a toll free number costs nothing to your prospects, your sales teams can get more prospects to talk to, and hence, your business gets more customers.
Enhanced Cloud Communication Abilities
Our business toll free number service also includes our Cloud Telephony suite, where you can get better call tracking abilities, agent productivity tracking, call recording service, ability to make/receive unlimited parallel calls on a single number and more.
Easy call tracking and analytics
Improve your product/service using call recordings of your toll free numbers, available in your inbox
How to get a toll-free number in India
1. Sign up for a free trial
Sign up for Exotel’s toll free service and a dedicated account manager will get in touch with you to understand your complete requirements.
2. Set up your calls dashboard
The dedicated account manager will also help you to set up your calls dashboard by creating custom call flows for your business agents.
3. Experience robust cloud telephony service
Utilize Exotel’s cloud telephony suite to create a seamless calling experience for your customers. Get IVR, call recording, CRM integration, call tracking and analytics, and more.
Features of a 1800 number (with cloud telephony suite):
Here are a few important features which qualify a toll-free number’s uniqueness.
Call Tracking
Track calls and measure their effectiveness at every point.
Call recording
Call recording enables you to monitor calls and check how productive they’re toward achieving the set targets.
Simple IVR
You can setup a simple, yet professional IVR system without any technical assistance in less than 5 minutes.
Detailed reporting
We have a fantastic reporting mechanism which allows for detailed and customized reports for your account.
Unlimited channels
You can have unlimited parallel calls on the same number.
CRM integration
Our easy-to-use APIs integrate seamlessly with your CRM.
Who can use Toll-Free Numbers
Healthcare
Facilitate appointment bookings or for emergency services such as an ambulance.
Educational
Make it easy for parents to track application status, learn about different programs, and much more.
Financial Institutions
Promote the latest offers, investment plans, and make customer support more accessible.
NGO
Leverage toll-free numbers to conduct short educational courses or garner support for a cause.
Entertainment
Use it to collect votes for a contest and increase engagement for the show.
How businesses use our toll free service
Take a glimpse of how business use Exotel’s 1800 number to touch lives on a day to day basis.
FAQs
Asia’s most innovative companies use Exotel
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Ranjana DK
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
E-book: Cloud telephony in a nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
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