If you’re looking for an alternative to Knowlarity, Exotel is your best bet. We offer transparent pricing, superior call qualities, higher uptimes and a responsive support team that is always available.
Decrease in Operational Costs
Increase in
Productivity
Daily engagements on voice, messaging & video
Agents
on cloud
See how we compare side by side
| Features |  |
 |
|---|---|---|
| Capterra Rating |
 |
 |
| Trial Period | 7 days | 7 days |
| Max number of callers in queue | Unlimited | Capped At 50 |
| Call Recording Duration | 6 months | 1/3 months |
| Voice APIs | ✓ | ✓ |
| Virtual Network Operator (UL VNO license) | ✓ | ✕ |
| Heartbeat API (Patented) | ✓ | ✕ |
| IP-PSTN Intermix enabled by UL VNO (India) | ✓ | ✕ |
| Voice Streaming | ✓ | ✕ |
| No-code dynamic Call Campaigns | ✓ | ✕ |
| ExoVerify - Verification - nOTP | ✓ | ✕ |
| Automatic backup call routing | ✓ | ✕ |
| Drag & Drop Call Flow/IVR creator | ✓ | ✕ |
| LWB APIs | ✓ | ✕ |
| Extensive Developer Portal with API console | ✓ | ✕ |
| Tri-Party Call Conferencing API | ✓ | ✕ |
| LWB on Dashboard | ✓ | ✕ |
| User Hierarchy Dashboard | ✓ | ✕ |
| Documentation and resolution matrix | ✓ | ✕ |
| Rotation of Numbers | ✓ | ✕ |
| Maximum Up-times | ✓ | ✕ |
| Compatible UI | ✓ | ✕ |
| Pricing | 35 USD | 40 USD |
Business communication is nothing if not reliable. We pride ourselves on the best-in-class uptimes of 99.94%. This includes operator uptimes too.
Securing your business data is our number one priority. And to ensure this, we’ve put the right security policies and procedures in place.
The Exotel’s platform is ISO 27001:2013 certified and provides multiple layers of security to protect sensitive customer data.
In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of USA). Focus on building your business. Leave the communication to us.
Exotel is the only cloud telephony provider that maintains a dedicated service status page. This page provides our customers with transparent and accurate realtime information and incident updates on each of the Exotel services.
Exotel’s customer happiness team values your time and truly cares about your success. Therefore, be assured to get the best-in-class support from our agents – 24×7 via phone, email or Twitter.
Innovation is in Exotel’s DNA. With us, you’re investing in a future-proof communication platform.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Just drag-drop applets and build your call flow. Don’t depend on developers.
Listen to customer feedback and improve your product/service using call recordings, available in your inbox
ISO 27001:2013 certified information security management system
Gain competitive advantage with our patented solutions
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
