Call Reporting

Call and SMS Reporting Software

Take a sneak peek of your complete business phone system performance in real-time

Why call reporting?

Call Reporting helps you to measure and track the performance of both incoming and outgoing communication. It enables you to gain insights to make informed decisions. Most traditional calling systems lack reporting which is one of the reasons companies are moving to the cloud. With reporting you can easily go through the call history, customer conversations, agent activity, missed opportunities and more.

Features of Exotel’s call reporting software

Missed call alerts

We send a daily report which summarises the performance of your agents, specifically emphasizing the number of missed calls along with agent-wise call details.

Call recordings

We support both single and dual channel call recordings. You can utilize call recordings for faster support resolutions and agent training.

Custom reports and exporting

Generate reports instantly customized to your preferences. Bring all company data together by exporting the report as a spreadsheet.

Advanced filters

Data can be overwhelming. Use our advanced filters to search through call logs faster and effectively.

Call history

Track and manage all incoming and outgoing calls with date and time, call status and more.

Try call reporting software free for 7 days

Sign up and get 1000 free call and SMS credits

Benefits of a call reporting software for call centers

Agent monitoring

Our agent-wise reports are a quick way of tracking an agent’s performance daily or monthly. It also helps you understand if you need to assign more resources or not.

Tracking call center performance

Use our reporting to track all the important call center metrics like average answer time, the number of missed calls to measure performance, agent productivity and make informed decisions.

Prevent loss of business

Don’t miss any opportunities by keeping a close tab on the call history. Use these reports to analyze these opportunities and reach them again.

Asia’s most innovative companies use Exotel

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Rajkishan

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.