Voip

Futureproof your Business Phone System – Switch to VoIP

Move your business phone system to the largest cloud telephony provider in APAC. Save cost & improve efficiency.

What is a VoIP phone system?

VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the internet. Simply put, when you use a VoIP phone system, you can use the internet for both voice calls and data transmission.

For an agent, a VoIP call works the same as a regular phone call. The voice signal is first converted to small digital packets using the IP protocol. These packets are then transmitted over the internet or the LAN, eliminating the need for physical wires (or a dedicated channel for voice communication). On the receiving end, these packets are converted back to voice signals by a VoIP-enabled device.

How does it work?

Get a Virtual/VoIP phone number

Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.

Customize the call flow using the drag-drop call builder

Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.

Route calls to the agent’s VoIP phone

Route incoming calls to agent’s phones, softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.

Features of a VoIP Call Centre

VoIP call centres offer ease of use, flexibility and superior features built to handle large call volumes. Here’s a list of top 8 features of VoIP call centres:

Multi-level IVR (Smart IVR)

Personalize customer communication & automate tasks with Exotel’s smart IVR.

Call Transfers

Transfer calls to the right department/agent within the click of a button.

Conditional call routing

Automatically forward calls based on pre-set conditions.

Auto dialers

Give your agent’s productivity a boost by leveraging automated dialling.

Visual Call Flow Builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

Device-Agnostic Solution

Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.

Live Agent Dashboard

Track and monitor agents’ activities in real-time.

International Numbers

Use regional numbers from X+ countries for making and receiving calls.

Well-Documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

Try Exotel’s VoIP Call Centre Solution Today!

Advantages of using Exotel’s VoIP phone system

Reduced Cost

VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.

No Additional Infrastructure Required

No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.

Simple to Set-Up

You can have your Exotel system up and running in 30 mins. That’s it!

advantages-of-voip-numbers

Remote Ready

VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.

Scalable

No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.

Secure

VoIP communication can be encrypted end-to-end, making it secure.

advantages-of-voip-numbers

Custom Integrations

Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.

Safeguard Customer Privacy

With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.

Exhaustive Analytics

Get key metrics, understand performance and optimize your operations with Exotel.

Exotel Cloud Telephony Powers Billions of Conversations

All the calls you make when you book your cabs or order food online, all the calls you receive for payment reminders or OTPs, happen over cloud telephony. See how we power millions of conversations every day.

How are VoIP phone systems used by businesses?

Voip Inbound And Outbound Call Center

Customer call centre

Craft seamless customer experiences with Exotel’s VoIP call centre. Use IVR, call transfers, and other features to personalize communication.

Sales calls

Making it simple for your sales team to reach out to prospective customers using your VoIP phone system. Features like Auto Dialer, Automated Calls, etc. help improve your team’s productivity.

advantages-of-voip-numbers

Enable remote working

Since VoIP means no boxes/wires, agents aren’t chained to their desks. They can work from their office, their home, or while on the move.

Track Marketing ROI with VOIP Numbers

Tracking Marketing ROI

Track the ROI of offline marketing campaigns using Exotel’s VoIP numbers. More the number of calls to a particular number, better the performance of the campaign. Tweak your marketing campaigns based on the market response.

advantages-of-voip-numbers

Integrate with your CRM/Help Desk

Integrate Exotel’s VoIP call centre with your help desk/CRM and increase productivity. Empower your agents with the right information for making/receiving calls efficiently.