Automated Delivery Rescheduling
What is Automated Delivery Rescheduling?
One of the biggest problems faced by the logistics industry is the cost incurred due to customer unavailability during the delivery. Automated delivery rescheduling is using a phone system to reschedule orders. Using Exotel, you can ensure your customer is available for delivery before the delivery agent reaches the address. You can also reschedule the delivery automatically to find the next best time your customer is available
How it works
Delivery executive at the warehouse
The executive checks-out the packages to be delivered on the same day from the hub. Check-out information is captured in system
Exotel reaches your delivery data server
Customer information connected to a delivery is used by Exotel to trigger an automated call
Exotel notifies the customer
Exotel dials out the customer’s number and connects the customer to the delivery executive
Customer’s response to your system
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
Advantages of automated delivery rescheduling
Improve operational efficiency
Using technology to confirm a customer’s availability leads to a greater accuracy and efficiency within your company
Reduce costs
Checking the availability of the customer prior to delivery ensures no money is wasted due to customer unavailability
Enhanced customer experience
Ensuring your customer gets their product at the time that works best for them leads to a better customer experience
Dispute resolution
All the calls routed via Exotel are tracked and recorded. So, in case there is a dispute, it can be resolved easily
No more manual data updation
No need to update the data received from customers on rescheduling manually. Exotel’s system automatically takes inputs entered
15%
reduction in customer complaints about delivery failure and rescheduling
63%
reduction in manual efforts using pre-delivery and rescheduling solutions
30%
lesser failed Cash on Delivery orders.
What our customers have to say
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Shirish Subramanian
Great product, great team, and we’d love to see you scale crazy heights.
Sudhanshu Raheja
In terms of delivery rates, we have been able to push it up from about 84% to 92%
E-book: Cloud telephony in a nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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