{Update: This post was Updated on July 2021} As a business operator, you will agree that interactive voice response or IVR plays a crucial role in providing a personalised customer experience. Consider it as a front door of your business; It is an Automated...
Are Contact Centers Killing Customer Engagement?
Ever dreaded reaching out to a contact center (aka call center), even if you really needed their help? We’ve been there too and have often ended up waiting for a support rep to answer our call for several minutes. But the predicament doesn’t end there….
Top 5 things to Consider while buying a Cloud Telephony Product
With a lot of new entrants entering the cloud telephony space, it’s natural to be confused about which product to subscribe to. With one year of working with Exotel, I’ve noticed numerous people asking questions about how to go about choosing a particular product. Here…
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