Call Campaign Software | Trigger Calls to Customers at Scale
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What are call campaigns?
Call campaigns are automated calls scheduled in advance to target certain audiences. Keep customers informed of ongoing sales campaigns, order delivery rescheduling, cautionary security information, or nudge them with payment reminders. Use our solution through APIs or our dashboard UI to record a message, upload a list of contacts and schedule campaigns. Boost performance through real-time campaign visibility, tailor your targeting on the go and hit your sales goals faster.
Get More Out of Your Call Campaigns
Automate repetitive calls
With a few clicks, replace calls for payment reminders or announcements with targeted call campaigns. Exotel promises call delivery rates of 99.7% for inbound and outbound calls.
Better Customer Responses
Multiple retry options to improve customer pick up rates. Campaign targeting allows for customised messaging and placing calls during customer-preferred timeslots.
Evaluate Performance Better
Analyze and monitor performance with campaign-level data reports. Customise and download them for better management visibility.
Scale without limits
Reach up to 5 lakh contacts with a single campaign. Include multiple persona-based lists for campaigns based on your business requirements.
Highly customisable
Access universal controls through our dashboard or an API (beta) integration. Run static or dynamic versions of campaign variations, like a call centre campaign
Better Customer Experience
Drive personalisation through real-time visibility into every campaign. Prioritise well-performing campaigns and reconfigure less-performing ones.
Anuj Sharma
Earlier, our agents called the customers to get binary responses to verify their order delivery. Call Campaign software has helped automate our efforts. This has reduced the load on the agents by a great deal.
Kumar Vinod
If we had to manually handle cancellations, we would have needed at least 15-16 call centre agents dedicated to only cancellations. And this would have skyrocketed cost and decreased efficiency. By automating this process with Exotel, we save almost Rs. 30 Lakhs every year.
Mayank Dhawan
We’ve been using Exotel since GoMechanic’s inception. It has really helped us run offline and online campaigns seamlessly. Their prominent support has helped us scale our communication without a hiccup.
How Call Campaign solution works
Upload a voice recording and a list of contacts
Upload them from your campaign dashboard page and schedule when it is best to call your customers.
The campaign runs and reports are generated
Call capacity is calculated and allotted for calls to go out according to schedule. Auto-generated reports show the number of placed and retried calls, responses received, and more.
Assess responses from the users
Observe how users are reacting to different campaigns and make changes over time.
Use Call Campaigns Software For:
Announcements
Schedule a call blast whenever you have an upcoming sale, new product launch, or a security update for your customers.
Survey & feedback campaigns
Drive better responses through bulk calls that outrank response rates via email or SMS. Get feedback on customers’ recent experiences with support or sales.
Reminder campaigns
Remind your customers of their upcoming payments, appointments, or reservations. Do this with no limits to the number of concurrent calls that can be placed.
Education & training
Educate your target audience about your product or a new feature without any extra effort to get the message to your customers (or even prospects).
Delivery scheduling & rescheduling
Become operationally efficient by knowing customers availability to receive COD orders, hand over returned products, or reschedule delivery agent visits.
First level filtering for job seeking candidates
Trigger automated calls & automate early candidate filtering. Share Round 1 questions based on positions they’ve applied for with IVR inputs to record responses.
Learn how you can trigger Call Campaigns using our APIs
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable enterprise cloud communications company in India and Southeast Asia.
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Shirish Subramanian
Great product, great team, and we’d love to see you scale crazy heights.
Sudhanshu Raheja
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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