Integrations via Exotel Cloud Telephony
How does Integrations help?
Keeping your customer calls, support tickets, CRM, and the other tools separate creates more than it solves. Rummaging through multiple platforms, digging through various tickets to understand a customer issue is not an idea scenario for your team and your customers.
Integrate your CRM, Help desk software, and other tools with Exotel and create a single interface to access your customer information. No more data that is fragmented across platforms. The ability to integrate phone calls with all your other tools is one of the biggest advantages of moving to the cloud.
Sign-Up to Check Out Our 1-click Integration With the Following Tools
Sign-Up to Check Out Our 1-click Integration With the Following Tools
Bitrix24
DialPlug’s Bitrix24 Exotel Connector provides “click to call” facility and advanced PBX features. Seamlessly facilitate inbound and outbound calls from the Bitrix24 CRM dashboard.
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CleverTap
Send relevant, personalized texts to your target audience using this integration to automate your sales & marketing engagements.
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Cogno
An enterprise user engagement platform that helps enterprises to manage inbound, outbound calls & build chatbots.
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EngageBay
Send relevant, personalized texts to your target audience using this integration to automate your sales & marketing engagements.
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Enrichr
Integrated with a bunch of modules - post sales, broker management, eoi automation and online customer engagement etc. Manage inbound & outbound calls efficiently.
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Freshdesk
Calls Powered by Exotel to deliver contextual customer support inside Freshdesk. Seamless integration for enhanced agent productivity and a better experience.
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Benefits of Integrating with Exotel
Consolidate Data
Access all your data in one place. No need to switch between dashboards to compile reports.
Improve Tracking
Get detailed analytics on all the campaigns you run including the status of each call and SMS. Track agents’ productivity and identify areas for improvement.
Personalize Communication
Access the data you need to personalize communication automatically with each incoming call.
Get Real-time Alerts
With Exotel’s integrations, agents receive a pop-up every time they get a call or if they miss one.
Increase Productivity
Make calls from within your CRM/Help-desk dashboard with the click of a button. No need to dial out numbers manually.
Features We Offer
Click to Call
Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.
Call Recording
Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
IVR
Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.
Call Tracking & Analytics
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Pop-up On Incoming Calls with Customer History
When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.
If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line to integrations@exotel.com.
Have a look at our API docs.
The Exotel Advantage
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
What Our Clients Say About Our Cloud Communication Solutions
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Shashank ND
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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