Voice API
Why use Voice APIs?
Voice is the best way to communicate with your customers. It is personal, quick and above all, human. Our voice APIs allow you to manage, monitor and trigger voice calls programmatically. With Exotel’s APIs, you can integrate voice calls with your CRM, Helpdesk, apps, websites, etc. for better customer experience.
Integrate Voice Into Anything You Build
Weave voice calling right into the fabric of whatever you’re building. With our extensively documented and easy-to-understand APIs, developers can get started with an integration instantly.
Advantages of Using Exotel’s REST APIs
Enable customers to self-serve
Automate responses to common customer queries & enable them to perform basic operations using IVR like finding out their bank balance, cancelling a ticket, etc.
Safeguard customers’ privacy
Using number masking, you can safeguard the privacy of both the callee and the caller. Contact details of both parties are hidden behind a virtual number.
Increase productivity
Leverage our click-to-call API to integrate telephony with your CRM, helpdesk or app. Make calls at the click of a button, without having to dial any numbers manually.
Enhanced call tracking
Exotel records and monitors every call made. With our call details API, you can fetch call details automatically for increased visibility and insight.
Build dynamic call flows
Programmatically decide call flows based on your customers’ input. Route calls to the right agent/department instantly.
Features
Call & SMS campaigns
Bulk calling & SMSes with dynamic or static content.
Virtual Number Allocation
Buy, fetch, and remove/assign virtual numbers to call flows dynamically.
Click-to-Call
Enable calling from within your website or app.
Passwordless Authentication
Authenticate users via missed calls using our patented product nOTP.
Monitoring Virtual Number Uptimes
Monitor the health of your Exophones and receive real-time alerts if the number goes down.
Cost-Effective Number Mapping
Use a limited pool of virtual numbers to manage customer conversations and save costs.
FAQs
What Our Customers Have to Say
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Shirish Subramanian
Great product, great team, and we’d love to see you scale crazy heights.
Sudhanshu Raheja
In terms of delivery rates, we have been able to push it up from about 84% to 92%
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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