Business call centres are designed to handle the complex needs of customer communication. To handle the high-volume calls, they come with advanced features for effective call management - IVR, parallel routing, analytics, tracking and much more. Some of the most valuable features that call centres...

For businesses, understanding the ROI of different marketing channels is crucial. They inevitably need this data in identifying the best performing campaigns, audience, and channels. But tracking marketing ROI is difficult for certain channels like print ads, radio ads, etc. This is why companies are...

The fastest way for a prospect to express an interest in a business’s offering is by picking up the phone and giving them a call. Most marketing collateral including the website display a phone number. Even effective lead generation avenues like Google Adwords have an...

You already have a fully staffed contact center. Yet you still feel like you can better your customer experience. You have a small business, but you feel like the size of the business sometimes hampers your opportunities. It would be nice to have a viable…

In a time filled with networking complexities, finding seamless and effective communication solutions has indeed become a challenging task. Most organizations, whether big or small, are constantly searching for solutions which can help them improve their B2B and B2C connections. However, their pursuits are severely…

At Exotel, we put the customer at the center of everything that we do. We take the privacy and security of your data very seriously and take substantial efforts to protect your data. Our platform is designed to make security an integral part of our…

Real estate is a vertical that has not witnessed the penetration of technology the way some of the other industries have. However, research shows that when it comes to real estate decisions, one of the first things that a potential buyer or renter does is…

2018 has been a momentous year. The National Telecom Policy became the National Digital Communications Policy (NDCP). Telecom Commission became the Digital Communications Commission. This is a heartening trend because we have always been of the opinion that communication has grown far bigger than just…

Hiring is one of the major challenges faced by any organization. Businesses lose productivity as they still struggle to find the right people due to the conventional hiring processes which may take weeks to months to find the right candidate. And, what about the steep…

A proper channel of communication is the very lifeline upon which the success or failure of a business depends. However, personalised communication might not always be possible, and in a few scenarios, it need not be either. An automated call serves as an instrument for…