A primer on how it works, how it can help your business, and how to get one in 2021. The cloud market grew over 6.3% in 2020 to a total size of nearly USD 258 billion, finds Gartner. Especially in response to the pressures of...
How E-Commerce & Logistics Businesses can Reduce Digital Fraud in Southeast Asia
The internet penetration in Southeast Asian countries has grown steadily over the last couple of years. In 2018, there were 391 million mobile internet users in Indonesia, Thailand, Malaysia, Singapore, Philippines, and Vietnam alone. This, coupled with a growing middle class in these countries has...
8 Benefits of Adopting Cloud Telephony Beyond Enabling Remote Work
Since March 2020, businesses have rapidly adopted cloud telephony to enable remote work. When customer-facing teams can no longer come to the office, organisations needed a solution that can enable them to receive calls on their mobile devices at home — securely and efficiently. Cloud...
6 B2B sales trends to look out for in 2021
It’s impossible to talk about 2021 without acknowledging how transformative 2020 was. Businesses were challenged in many ways. And in the process of facing those challenges, they found new ways of operating. It turns out, they’re doing pretty well. A recent study shows that 64%...
6 Business Communication Trends That Will Emerge in 2021
Is your business leveraging the latest trends in customer communication? In today’s digital world, the way people communicate, and the channels that they prefer keep changing continuously. Thus, it is important to stay abreast of these changes so that you can leverage them instead of...
15 Call Centre Metrics & KPIs to Measure your Call Centre’s Performance
Businesses across industries are focusing more and more on improving customer experience and building a loyal customer base. As a matter of fact, 96% of customers say customer service is important in their choice of loyalty to a brand(Source). Brands are constantly making changes to...
How Cloud Telephony can Solve the Top 5 Challenges of Customer-Facing Teams in NBFCs
Today, there are 9700 non-bank finance companies (NBFCs) in India, across infrastructure financing, microfinance, gold loan, investment companies, etc. addressing a market size of Rs. 30 lakh crore They serve a significant part of the financial and borrowing needs of India’s nooks and crannies. Being...
5 Ways to Emotionally Connect With your Customers
I was in the final semester year of my 4-year grad degree, and looking for a job on LinkedIn. I decided to avail the free trial of LinkedIn Premium to gain an edge over the competition. If you’ve subscribed to LinkedIn Premium, you know that...
VoIP vs PBX – Which one is the right choice for your business?
Effective customer communication is integral to the success of any business. Hence, choosing a platform to enable your communication needs is one of the most important decisions you’ll make for your organization. Each business is different and so are the communication needs that come along...
Call Center vs Contact Center: Which One is Better for Your Business?
Call centers and contact centers both exist for the same purpose - to resolve customer queries and provide customers with a reliable way of reaching a company. But the channels that they use to achieve this are different. However, modern call centers now have features...
+65-6951-5460
+91-8088919888
+1-(718) 354-8866
+62-215-098-4960
+60-3-2771-2799
+61-2-8073-0559