Automated Calls: Why Businesses Prefer It?

What are Automated calls?

An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.

Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event based calls, and feedback. Another interesting adoption of automated calls is by political parties to garner support.

Top benefits of using automated calls

Wider Reach

Reach a large number of people simultaneously within a matter of few minutes and clicks.

Increased Response Rate

It is an established fact that calls have the better response rates than SMS.

Better Efficiency

Automated phone calls can be scheduled at a date and time you prefer.

Increased Productivity

Do more with less. With the help of automated phone calls, manpower can be reduced significantly, and the personnel can focus on other important activities.

Features of automated phone calls:

No Setup Costs

There is no special equipment needed to use automated calls, and there are no associated setup costs.

Call Recording

Make informed decisions with the help of call recordings.

Call scheduling

Schedule automated calls much ahead of time, at any optimal date and time of the day.

Detailed Reporting

Get detailed real-time analytics of all the calls made from your dashboard.

Unlimited Channels

Have multiple parallel calls using the same the number. All the calls will be there on your dashboard irrespective of whether you answered them or not.

CRM Integration

Integrate our APIs seamlessly with all the leading CRMs in the market.

Here is How Swiggy Uses Exotel’s Automated Phone Calls

Swiggy

Uses automated calls to reduce manual work

When an order is placed, the restaurant gets an automated call with the order notification. This automated call helps reduce delivery delays, manual work and cost.