The Best Business SMS Service in India | Business SMS Platform | Exotel
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Why use SMS for Business Communication?
SMS is the most effective way for companies to send quick updates – be it transactional, promotional, reminders, or of any other nature – to their customers. It is a vital customer communication channel for businesses, offering higher open and engagement rates than other channels like email, without being too intrusive.
Exotel’s bulk SMS service allows you to send out thousands of text messages to your customers within seconds. We have multiple priority SMS routes to over 190 countries to ensure high delivery rates and cost-efficiency.
Why use Exotel’s SMS
Find out why you should use SMS for Business Communication in this video
Types of Business SMS
Transactional SMS
If you need to send alerts such as order confirmation, delivery alerts, etc., you need to pick this type of busines SMS. These can be sent to customers who are a part of the DND list as well.
Promotional SMS
If you need to inform your customers or potential customers about offers or promotions you’re running, this is the kind of business SMS you need to pick. These text messages can only be sent to non-DND numbers.
Transactional Opt-in SMS
These are messages that are not purely transactional but are sent to registered customers/clients.
High Priority SMS
With our superior SMS delivery rates, we make your high priority SMSes like OTPs reach customers in time.
Different ways in which you can use SMS to Streamline Customer Communication
Bulk SMS Marketing Campaign
Use sms marketing software to reach out to all your customers with personalized messaging based on your marketing requirements
OTP Verification
Timely OTP verification SMS that helps improve the security of your business
Appointment Reminder
Remind your customers about their appointments with automated business SMSes.
Billing & Payment
Send your customers timely and helpful payment reminders
Survey & Feedback
Business SMS is the most non-intrusive way for you to collect feedback from your customers after every interaction
Status updates
Keep your customers updated about the status of their order, payments, deliveries, etc. via business SMS
Benefits of using SMS for Business Communication
High open rates
SMS offers some of the highest open and engagement rates compared to other communication channels.
Secure & fast communication
SMS is the most preferred channel for sending OTPs to customers on priority.
Unmatched ROI
The low cost of sending SMSes combined with high engagement rates offers an unbeatable return on your marketing investment.
Non-intrusive
SMS is the go-to channel to communicate any nature of updates with your customers without being too intrusive, or compromising on effectiveness.
Customer insights
Track and monitor customers’ responses to your SMSes. Gain the visibility and insight you need to run effective campaigns.
Lower churn rates
People are less likely to unsubscribe over SMS vs over other channels like email, calls, etc due to the updates being non-intrusive and short.
Why Choose Exotel as your SMS Provider?
Unmatched prices
Exotel offers business SMSes at the best prices in the market. We will beat your current rates!
Quick setup, easy-to-use
Our platform is user-friendly and straightforward. Anyone can set up an SMS campaign within 5 minutes.
TRAI & DLT scrubbing compliance
We’ve made it extremely easy to comply with TRAI guidelines and DLT template scrubbing, with resources to help you every step of the way.
High delivery rates, guaranteed
Our intelligent SMS routes ensure that your business messages get delivered every time, on-time.
Built to handle scale
Exotel is built to handle high SMS volumes – enjoy consistently high delivery rates regardless of how many messages you send.
Real-time delivery reports
With Exotel, you can access live data on delivery rates, open rates, and other information.
Enterprise-grade security
We go out of our way to follow security best practices that ensure your customer data is 100% safe with us.
Unbeatable platform uptimes
We guarantee best-in-class platform uptimes of 99.94% – this includes operator uptimes.
Asia’s most innovative companies use Exotel
FAQ’s
E-book: Finding a secure SMS provider
The cost of cybersecurity breaches is only growing, both capital and reputation wise. SMS channels are becoming more prone to customer data being leaked to fraudulent entities who resell the data to organisations like your competitors. Through our work offering and improving the security of our bulk SMS services with large Asian enterprises, we put together a helpful playbook around the parameters you should look for in an SMS vendor that you partner with.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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