Missed Call Solution Provider

Use case

Missed Call Services

Sometimes, you don’t even need to talk. A missed call is a simple way to communicate with your customers at no cost

missed-call-marketing-service-provider-in-malaysia

How does a missed call solution work for communication?

Brands have been cashing in on this solution by customizing the response to a simple missed call. A missed call can be followed by an SMS, another call, or a combination of the two.

How a missed call service works

Customer sees your ad/promotion

Customer proceeds to call your virtual number seen on an ad

Call lands and disconnects

Call gets disconnected the moment it lands on your virtual number, which is connected to a missed-call call flow in your account

Leads are generated to spreadsheets

The contact information of your callers can be exported to a Google spreadsheet

Automated call back or SMS

In order to notify a customer, an automated call back or SMS can be triggered once a missed call lands on your virtual number

How businesses use our services

Take a glimpse of how businesses use Exotel’s missed call solution to touch lives on a day to day basis

Advantages of Missed Call Services

Cost

The customer incurs absolutely no cost. Missed call services increases engagement.

Customization

A missed call can be followed by a variety of actions – another call, a text message, an affirmation etc.,

Analysis

The actions are all trackable and can be easily analysed

How you can use missed call service for your business

Easy updates

Missed call to a virtual phone number in Malaysia is usually followed by an SMS alert with the information requested. One industry that has done this perfectly is banking.

Customer verification

Missed call alert is a better alternative to OTPs for customer verification. Ask them to verify their phone number by giving a missed call to a number.

Opt-in/out of lists

You can ask customers to opt in or opt out of your promotional campaign list using missed calls.

Registration/Lead generation

This works brilliantly especially in the case of people who do not have access to the internet or any other forms of communication. A simple mobile phone is the primary way for them to reach out to people.

Engagement/Votes

Media and TV shows have made the best use of missed call marketing campaigns to build non-intrusive engagement with customers.

Support for NGOs

Missed call is an easy way for NGOs to garner support for their cause.

COD confirmation

In the case of cash on delivery (COD) orders, send an SMS with a number on which they can give a missed call to confirm the COD order.

Drive downloads

Once a person gives a missed call on the number, they will receive an SMS with the link to download the app. Thereby, it eliminates the extra step that the users need to do – search, look for the right app etc.