Cloud Telephony Malaysia
What is cloud telephony?
Cloud telephony is the technology that moves your business phone system to the cloud. It is the smartest way to manage business calls without compromising on quality and cost. Cloud phone systems ensure businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.
How is cloud telephony changing the way businesses communicate today?
Cloud telephony helps break the barriers that the traditional phone systems have. Here are some ways in which this happens:
It streamlines communication
Cloud telephony lets you setup call centres with zero investments on infrastructure. It enables a more streamlined, controlled and systematic manner of communication.
It supports innovation
Cloud telephony plays an important role in companies coming up with cutting-edge solutions to real-world problems with services like automated calls, number masking and IVR solutions among others.
Advantages of Having a Customer Call Center on the Cloud
Quick Setup
All you need to get started with cloud telephony is a computer and internet connection. No additional hardware, handsets or license required.
Scale at Ease
As you grow, your phone system will grow with you. With cloud telephony systems, you can keep adding users, virtual numbers and call flows as you grow, without worrying about the infrastructure.
Complete Control
You can make quick changes to your system from your browser. No IT team needed anymore.
Cost Effective
No spending on infrastructure, set up or maintenance. All you need is a computer and an internet connection.
Exhaustive Analytics
Get key metrics, understand performance and optimize your operations with cloud telephony.
Custom Integrations
Integrate seamlessly with all leading CRM’s in the market.
Enhanced Customer Privacy
Cloud telephony enables companies to speak to customers without revealing either party’s phone number.
How can I use Exotel for my business?
Safeguard the privacy of your customers
Connect your vendors, delivery personnel, drivers, etc without revealing the customer’s phone number.
Read how Ola does it
Real-time customer updates
Send your customers real-time updates and keep them happy.
Read more about real-time customer updates.
On call and SMS OTP
Enhance security by using two-factor authentication. Use Exotel’s on call or SMS OTP and add a level of security to your business.
Automated Calls and SMS
Create communication touch-points based on your customers’ actions. Automate processes you don’t want manual labour to spend their time on.
Build a call center
Build a full-featured contact center in minutes with zero infrastructure or hardware cost with our cloud call center software. Scale as you grow.
Vendor connect for marketplaces
Connect your clients with the appropriate vendors. Keep the accountability, tracking and privacy intact.
Future of Cloud Telephony in Malaysia
When we look at the people using cloud telephony in Malaysia via the most innovative way, it’s interesting to note that they’re at the two ends of the spectrum. We have one set of people who are pushing the boundaries of cloud telephony by using it with cutting-edge technology. Think, Internet of Things (IoT).
The easiest way to “talk” to your devices and to build a great user experience is through cloud telephony. Using calls and business SMS can reduce the number of touch points you need to make something work. At the same time, these calls and SMSes can also be tracked and measured to innovate consistently.
While IoT is at one end of the spectrum of innovation, cloud telephony can also be used as a “carrier” medium. Calls and SMS are the easiest way to reach out to people to a large sect of individuals who are untouched by any other type of technology.
Something that started out as a simple technology to empower businesses and power customer communication has come a long way. Technology is only as powerful as what it is used for. Cloud telephony, with its innovative and compelling adoptions, has evolved far beyond its expectations.
Asia Pacific’s most innovative companies use Exotel
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Sudhanshu Raheja
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Shirish Subramanian
Great product, great team, and we’d love to see you scale crazy heights.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The Exotel Advantage
Why Exotel is considered as the most reliable enterprise cloud communications platform in the Asia Pacific region.
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
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