Click to Call
What is Click to Call?
Click to Call, also known as click-for-talk or click-to-dial refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialing the number. With Exotel’s click-to-call solution, businesses can instantly integrate our API to implement a click-to-call service for their customer-facing teams. In simpler terms, it allows a customer to receive a call from any business by just dropping their number on the company website/app.
How click-to-dial can be implemented
On Website
The user enters their number on the link/widget installed on your website. Exotel API instantly connects the call to the preassigned number. Your agent and customer are now directly connected through the call.
On App
A click-to-call button on your app enables quick and reliable connectivity between the customer and your customer facing team. The input command goes out to Exotel server which the dials the customer.
Advantages of click-to-call service
Saves time
Click to dial solution enables agents to reach customers instantly without the need of manually dialling a new number each time.
Better customer experience
Provide a seamless experience for the customer by reducing their effort in trying to reach you.
Customer segmentation
Click to dial integration with your CRM enables your agents to segment customers based on their necessity/enquiry to proceed for an interaction.
Zero calls missed
A customer can reach your business at any time of the day and drop in a callback request.
Increase in conversion rates
Capture and convert leads on your website/app while they’re still interested in your product by including a Click to Call button.
Ease of contact
It is a proven fact that having a click to call option on your website will result in more engagement from customers.
Features of click-to-dial:
No number dialling
Agents can reach your customer within a few clicks. Reach out to more customers in lesser time.
Business-customer convenience
Taking more time to reach out to customer reduces chances of conversion. Click to call button enables customers and agents to reach out to each other quickly and efficiently.
Easy track of the conversation
Keep track of your customers communication, reasons for calling and what’s being communicated in the call.
Call recording
Make informed decisions with the help of call recordings.
Detailed reporting
Get detailed real-time analytics of all the calls made from your dashboard.
CRM integration
Integrate seamlessly with all the leading CRMs in the market.
Unlimited channels
Have multiple parallel calls using the same the number.
Asia Pacific’s most innovative companies use Exotel
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Sudhanshu Raheja
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Shirish Subramanian
Great product, great team, and we’d love to see you scale crazy heights.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
FAQs
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