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Industry – Food and Beverage

Malaysia / Case Studies / Industry – Food and Beverage

Powering growing businesses – Restaurants & Food delivery

Cloud telephony is provides F&B and food tech companies a seamless way to integrate customer communication into their offerings. Operationally, you can automate tasks that are repetitive in nature freeing up time for your frontend and support staff.

Here are some of the most popular applications of cloud telephony in F&B and Food tech companies:

1
Order confirmation/Reservation confirmation – When a customer places an order for delivery or reserves a table, you can confirm this by sending an SMS to the customer.
2
Personalise customer experience – you can integrate your CRM with the phone system and personalise your customer experience. Before you pick up a call, you will have information about the customer who is calling in, their previous order details, etc.
3
Professional call handling – you can play an IVR greeting, transfer calls to the right outlet based on the caller’s input or location, give them information about the specials for the day, etc. without investing in manual workforce.
4
Maintain customer privacy – you can connect your delivery personnel with your customers without divulging either party’s phone number. For example, Swiggy uses Exotel’s number anonymisation or number masking solution to connect delivery agents with customers.

Popular Use Cases

Customer success stories

How Toit uses Exotel to make their front desk staff more efficient with table reservations

Read Story

How Neat meat uses Exotel to Route calls to customers without revealing their phone numbers

Read Story

How Box8 uses Exotel to interact with their customers

Read Story

Resources

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages.
This white paper helps understand the unique ways in which automated calls can be used for reminders.

Boosting Customer Experience for Legacy Systems Through Automation

A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems. This layer of automation has helped them cut down on the workforce by 30 agents, and also provide quicker and better customer experience.

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