Transactional SMS

Transactional SMS Service for Business Operations

Ensure reliable business communication with your customers for important updates, alerts, or reminders. Transactional Bulk SMS ensures guaranteed, secure, and rapid deliverability at scale and cost.

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What is a Transactional SMS?

A transactional SMS is any message sent on behalf of your company to share critical business information with your customers so that they continue to have positive experiences and extend their journey with your brand. A transactional SMS excludes any message that has promotional or marketing content intended to drive new business.

How to send Transactional SMS Campaigns?

The Exotel advantage

Exotel makes sending Transactional SMSes super easy. Here’s why you should use Exotel:

Multiple dedicated routes

Industry-leading delivery assurance within seconds of our backend triggering a message. Alternate routes bypass any routes on downtime

Real-time reporting

Never miss the status of any message – delivery rates, time, open rates and more – with powerful analytics.

Superior reliability

Best in class uptimes of 99.94% including operator uptimes.

Competitive pricing

Show us better rates from your current or potential vendor and we will match or beat them.

Well-documented APIs

Simple, Easy-to-use, and flexible APIs to send SMS from an enterprise system currently in your tech stack.

Best support

Get a best-in-class 24×7 customer support via phone, email and Twitter

How can businesses use Transactional SMS?

Status updates

Order or booking confirmations, modifications, or cancellations.

KYC & Acknowledgements

OTP verification to authenticate customers, seeking confirmation of delivery or service completion.

Shipment updates

Inform customers of shipment status, alert of delays.

Predefined alert triggers

Reminders for appointments, travel departures, payments for loans or credit cards.

Internal or partner updates

Alerts for low inventory, unplanned service disruptions, uptime failures and more.

Why transactional SMS can build strong customer experiences

Assured, 24x7x365 delivery

With multiple robust SMS routes for transactional SMS, messages go through without a hitch to DND & non-DND numbers.

Scale & segment at will

Reach your entire audience or specific customer groups at once, with no fear of delivery limitations.

Highly configurable

Use an SMS platform offering simple-to-use interfaces and dashboard to set up trigger & action flows.

Simple tech stack integrations

Bulk Transactional SMS providers easily allow order management or ERP system integrations. Provide seamless business communications.

Track SMS performance

Schedule or extract real-time logs of delivery status and open rates to gauge the impact of transactional SMSes.

Build customer trust

Overall, transactional SMS is a great medium to prompt instant customer feedback and improve experiences over time. Convert that trust to explore marketing, cross- or up-sell opportunities.

Who should use our SMS platform?

Take a glimpse of how Exotel’s business SMS platform helped Go-Jek increase their delivery rates to 92% !

Nearbuy

Here’s how Nearbuy (Groupon) uses us for Transactional SMS Service

Nearbuy’s entire business revolves around its interactions with customers and dealers. Therefore, getting in touch with their clients and traders within a specific time frame is the key to running their business operations efficiently. This led to Nearbuy getting in touch with us for Transactional SMS service.