The most critical customer conversations, be it to close deals or to resolve critical support tickets, happen on phone calls. And yet, few businesses can track or record these conversations easily, while fewer take the time to analyse and draw insights from them. There is...
Trends that will shape digital communications in 2019
2018 has been a momentous year. The National Telecom Policy became the National Digital Communications Policy (NDCP). Telecom Commission became the Digital Communications Commission. This is a heartening trend because we have always been of the opinion that communication has grown far bigger than just…
E-commerce delivery lifecycle – How to streamline communication at every stage
When a customer places an order with your business, they are giving you a chance to win their trust. It is your responsibility not to let that trust go waste. Communication plays a major role in making sure that your customer has the best experience…
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