As part of a startup, one of the first things you will look out for is hiring the right kind of people for your organization. The first few sets of people you hire often end up filling a much larger role in your organization in...
27 FREE SMS Templates for Businesses
As an enterprise sending hundreds of SMSes each month, writing them can be both time consuming and overwhelming. In this blog post, we bring help. Based on our experience working with some of the largest enterprises across industries, we’ve curated free SMS templates that work....
Bulk SMS API: How It Works & How to Get Started
SMS remains the most commonly used communication tool for businesses — be it for marketing, sending instant OTPs, automating regular reminders etc. — because they are reliable, easy-to-use and cost-effective. Gartner finds that SMS open rates and response rates are as high as 98% and...
Exotel’s New Call Campaign Feature Opens Up Endless Possibilities
Customers can reach businesses anytime through a well defined inbound channel and get their concerns addressed. However, businesses often find it difficult to reach out to their customers at scale, when the intent is to remind, confirm, survey or notify. Going through the traditional outbound...
Keep An Eye On These 7 Customer Engagement Trends in 2022
Customer engagement has evolved in the past few years faster than we anticipated. And thanks to technology and pandemic, we experienced a series of unprecedented changes that no crystal gazer warned us of. However, if you had read 2019 trends, you would know that distributed...
IP PBX Systems: Is it Time to Look Beyond?
Until very recently — and in many companies even now — IP PBX was being used to handle customer calls. In this blog post, we’ll explore if it is still the best option you have, the alternatives available, and how you can transition to a...
Cloud PBX vs On-Premise PBX Systems for Better CX: Consider these 7 Factors Before You Decide
According to McKinsey executive editor Daniel Eisenberg, “A little over a third of all software today is SaaS”[1]. The shift towards the cloud is irreversible, but on-premise systems still have their place in the business world today. In this article, we will unpack the merits...
SMS OTP Verification: Protect Yourself & Your Customers
Two-factor authentication (2FA) has become the norm, not just for financial transactions but across various verification/authorisation needs. For instance, if you try to log in to your Amazon account from an unrecognised device, you might need to re-authenticate yourself using SMS OTP verification. This is...
Call Centre Management – Effective Tools, Processes and Metrics Businesses Need
Businesses set up call centres with one goal in mind: Delivering a stellar customer experience (CX). But great CX needs more than just setting up the phone lines. It requires ongoing call centre management that ensures calls are being received and answered, customers are getting...
6 emerging CX trends for contact centres in 2022
We are in the wake of almost everything turning digital. As technology is ever-evolving, we wouldn’t know what a future contact centre would look like. But one thing is for certain: it is unlikely to be a “physical” entity. Customers’ expectations of business contact centre...
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