Customers can reach businesses anytime through a well defined inbound channel and get their concerns addressed. However, businesses often find it difficult to reach out to their customers at scale, when the intent is to remind, confirm, survey or notify. Going through the traditional outbound...
8 Reasons Why You Should Integrate Exotel with Freshdesk
When Tickets Marry Calls Support teams often find it challenging to juggle between Freshdesk & Exotel applications while attending customer calls or addressing tickets. They continuously need to switch between the two interfaces to make calls and refer to customer data. There is also a...
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