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Heartbeat API

Malaysia / Heartbeat API

Heartbeat API

Get the pulse of your virtual number in a heartbeat.

 

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What is Heartbeat API?

Heartbeat API* monitors the health of your Exophone in real time.

Exotel prides in providing highly reliable communication infrastructure. However, some external factors like fibre cuts, network congestion etc., are beyond our control.

Heartbeat API helps you gain visibility into your operational health of your Exophone by continuously initiating calls across different combinations of Exophones to derive its status. A business can use this information to understand if they need to consider fallback options.

*This product is still in the beta phase.

How It Works

1

Exotel monitors connectivity health of all ExoPhones continuously in an automated manner.

2

Customer subscribes to the Heartbeat API to receive real time notifications about their Exophones’ health.

 

3

Exotel pings the customer’s configured URL continuously about the health status of their Exophone.

4

Customer is notified of the Exophone health in real time, which helps them take follow up actions from their end

What makes the Heartbeat API tick?

Monitor

Know the health of your Exophone in real time, and set alerts to notify downtimes

Act

Automate response to situations when an Exophone goes down, thereby minimising the customer impact

Analyse

Evaluate downtime data to ensure uninterrupted availability to the customers

FAQs on Heartbeat API

On Exotel’s Reliability

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Sudhanshu Raheja


In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK

Shirish Subramanian


Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

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