customer happiness

ABOUT US > CUSTOMER HAPPINESS

Customer >> Company >> Team >> Individual

– Every customer is a star customer
– Customers are the sole reason Exotel exists.
– Nothing or nobody is more important than the customer. When a customer needs your help everything takes a backseat.

What we do

Our aim is to build the most reliable cloud telephony platform that helps businesses communicate effectively over voice and SMS

Support

We are available 18×7, 365 days a year to help solve customer queries. Supporting our customers helps us understand the changing needs of businesses and contribute to the improvement of the product.

Growth

Over 1500 customers use Exotel to communicate with their customers over voice & SMS. We believe in supporting businesses and growing with them as they do.

Team commandments

Always be honest

Get done whatever you need to do.
It’s best to be honest with both good news and bad. Angry customers are easier to win over than hurt customers.

Do whatever it takes to fix it

If a customer is facing a problem, do whatever it takes get it fixed. Doesn’t matter if you’re not a techie, or you don’t write the best emails. Just get it done.

Your success depends on the customer’s success

Everything you do should help a customer succeed. The mails you send, to the demos that you do, to the code you write, everything. At every interaction, directly or indirectly, show them some TLC.