SEBI Compliant Call Recording for Businesses
Why is a SEBI compliant call recording mandatory?
The latest SEBI mandate requires all stockbrokers to record all customer conversations. This is to ensure that there is a definite proof of customer orders that can be accessed in case of a dispute. This is a result of complaints about unauthorized trades from customers. Exotel can help you get compliant with SEBI call recording mandate in a matter of minutes without any IT help or hardware infrastructure.
Advantages of using an Exotel system
Speed of setup
Calls need to be recorded starting Jan 1st, 2018. Very little time to set up a robust system. Exotel does this with ease.
Cost effective
Pay as you go. No maintenance cost. Get started with a simple mobile phone. The system scales and upgrades as per your needs.
Work on the go
Don’t be chained to a desk. Take customer calls from anywhere without compromising on compliance.
Record every single conversion
Calls routed via Exotel are recorded and available for access via a simple-to-use dashboard. The calls are stored in the cloud. The storage is safe, secure and easy to use as per SEBI call recording mandate.
Easy retrieval
SEBI call recording (s) are stored in a safe and secure way in the cloud. These recordings can be retrieved from our dashboard, downloaded and shared as per your convenience.
Feature rich
Exotel offers a lot more than being compliant with SEBI call recording mandate. Set up IVR systems, add agents as you grow, keep track of your daily conversations, etc. You can build complex call flows with a simple drag and drop interface.
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