Inbound Call Center Software

Never miss a single incoming call using our powerful inbound call center software solution. Track, manage and record calls for better customer service and productive support.

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What is inbound call center software?

An inbound call center software helps you in easily managing high volumes of incoming calls. These can be customer calls seeking support, technical help, answers to questions, inbound sales, customer service issues, etc.. Agent routing is a crucial part of a cloud call center software. It ensures that calls are distributed among the right agents automatically.

Features of our inbound call center software solution

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Smart call routing

Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.

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Call recording

Track and record all customer conversations. Use it later for dispute resolutions, quality and agent training purposes.

IVR

Create personalized call experiences by implementing IVR in your call flows. Use customer inputs over IVR to capture information and routing customers to the right agent.

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Call forwarding

Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.

Why do you need an Inbound call centre software

Learn how Exotel’s Inbound call centre software works and how you can use it in this video

READ: How Cloud Call Centre Software Helps You Scale Business Operations

Try our inbound call center software free for 7 days

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Integrate call management software with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

Easy call tracking and analytics

Listen to customer feedback and improve your product/service using call recordings, available in your inbox

Use cases of inbound call center solutions

Customer service

Respond to customer concerns quickly and efficiently using Exotel’s cloud center software. Use smart call routing, IVR, call tracking to provide personalized customer experience while also monitoring the quality of service.

Inside sales

As per data, inbound calls convert 10-20 times more than clicks. Engage with potential customers directly on-call using our software. Call tracking ensures no prospects are missed out.

Booking and cancellation

Booking and cancellation through calls can be a tough task to handle manually. Manage bookings and cancellation calls effeciently through call center software.