4 Trending Voicebot Use Cases Built Over India’s Only Cloud Voice Streaming

Speech technology has become one of the fastest growing spaces in the communications market in recent years. The need for and adoption of smart voice technology has increased as more and more companies recognize their widespread use cases and value.

To enable enterprises to take full advantage of speech technology, we at Exotel have built live call streaming capabilities into our full stack platform. This makes us the only CEP (customer engagement platform) in emerging markets that streams voice over the cloud.

Today we enable cross-vertical businesses to create human-like voice bots via live voice streaming to build highly efficient processes, cut operational costs and improve CX.

Deploying voice bot campaigns in the cloud provides elastic channel capacity and best-in-class connectivity at scale.

Let’s take a look at some of the trending use cases of voicebots being adopted by businesses.

• Election Campaign Bot

A national political party is running a successful voicebot campaign to improve poll results with human-like bots that send important party information to the register of voters and participating party workers. Campaign effectiveness is measured by the responses received in the form of DTMF input (dial pad) from users.

Call volume: 2 crore

Ideally it would take up to 20,000 agents to run a manual call campaign of this scale which is a time consuming and costly process. Voice bot campaigns also remove the tedious tasks of agent management and training.

• Sales Lead Qualification Bot

Leading financial services companies perform first-rate lead screening with conversational voice bots. The human-like bot asks a series of qualifying questions, and customer speech responses are captured and pushed to a database for lead assessment and qualification.

Manual lead qualification takes a lot of time and resources. Automating this process helps better manage salespeople to focus on closing sales.

• Payment Reminder Bot

The telecom giant is increasing its update and retention rates with a voice bot reminder campaign. When a customer is past their billing due date, a personalized renewal reminder call is triggered automatically with a natural-sounding conversational voice.

• Customer Support Bot

Global electronics OEM companies are automating their voice support with intelligent bots as the first line of defense. This bot handles the most common queries to complete queries faster, save time and increase agent productivity.

Furthermore, when the questions asked are beyond the capabilities of the bot, calls are seamlessly transferred to the agent group for manual support, ensuring a superior customer experience.

If you want to understand how voice bots can be of use to you, contact us here at any time or write to hello@exotel.com, and we’ll help. You.