Cloud phone system
What is a cloud business phone?
A cloud phone system, simply put, is a business phone system on the cloud. With a hosted telephone system, the bulky box and all of the wires and also storage of calls, have moved to the cloud. Now your employees can work from any location.
How Exotel’s cloud phone works
Customer facing number
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get an Exophone
Get an Exophone (virtual number) on Exotel. Divert all calls from your customer facing to the your Exophone.
Customise the call flow in dashboard
Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.
Route calls to the right agents
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Easy visual drag-drop dashboard
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Why your business needs it
Quick Setup
Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!
Remote Access
To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.
Ease of use
You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.
Cost Effective
With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.
Exhaustive Analytics
With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance
Who should move to the cloud?
Take a glimpse of how businesses use Exotel’s cloud telephony services
Features of a cloud phone system:
IVR and Call forwarding
Set up an IVR greeting for your callers and divert the calls to the right teams based on the caller’s inputs.
Call Recording
All your calls – both incoming and outgoing are captured and recorded on our dashboard
Daily email reports
Exotel sends you daily reports that help you track agent productivity, missed calls, the number of callbacks, etc.
18X7 Support
You can reach us on email at hello@exotel.in or call us on +91-8088-919-888 18x7x365.
Unlimited Channels
Exotel’s cloud phone systems offers unlimited channels. What that means is that you will never miss a call due to lack of available lines.
What Our Clients Have to Say About Our Cloud Telephone Solutions
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Sudhanshu Raheja
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Shirish Subramanian
Great product, great team, and we’d love to see you scale crazy heights.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Why choose Exotel’s cloud telephony?
Our products allow business to be more reliable, flexible and scalable. They help improve communication and make sense of
Superior Quality
Best success rate, Voice quality and reduced latency.
Scale at ease
Grow at will, expand without worrying about infrastructure.
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and twitter.
Simple to implement
Signup and get started in less than 30 mins. integrate easy using our REST APIs
FAQs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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