Cloud Based Call & Contact Center Software
What is a cloud contact centre software?
A cloud contact centre software enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system . It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.
How Exotel’s call center software works
Customer facing number
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get an Exophone
Get an Exophone (virtual number) from Exotel. Divert all calls from your customer facing number to the your Exophone.
Customise the call flow in dashboard
Route calls to the right agents
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Easy visual drag-drop dashboard
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
What you get from Exotel’s contact center solutions
Multi-level IVR
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
Auto Dialer
Our auto dialer software helps streamline your calling process. It removes the need for manual dialing, allowing agents to get more done in less time. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps agents be more efficient.
Automated Calls & SMS
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
Visual drag-drop APIs
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Call Recording
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Daily Email Reports
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.
Call Analytics
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Real-time notifications
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
Conditional Call Routing
Our automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
Missed Call Services
Missed call to get a service is a very effective way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.
Unlimited Channels
When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number.
Benefits of cloud contact center software over a traditional PBX phone system
Why a cloud contact center software
Quick setup
Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!
Scale at ease
Add/remove agents, virtual numbers (Exophones) and increase or decrease the number of calls without worrying about the infrastructure.
Cost effective
No spending on infrastructure, set up or maintenance.
Exhaustive analytics
With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance
No specialist required
You can make changes to your call flows and set up without a dedicated team or person to monitor it
Who should use our call center software solutions?
Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.
Easy call tracking and analytics
Listen to customer feedback and improve your product/service using call recordings, available in your inbox
Integrations
We know how difficult it is for agents to switch platforms to access certain information. To remove the need for switching platforms, you easily integrate us with your business tools. We support native integrations with many popular CRMs and helpdesk tools like Zoho CRM, Freshdesk, Shopify, Zendesk, and more.
How customers use our cloud call center software
FAQs
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Additional resources for you to understand cloud call center better:
Know how a cloud call center software can help your business. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
Call to
or
