Outbound Call Center Software
What is an outbound call center software?
An outbound call center software enables you to make calls at a scale. It helps you in easily engaging with a large number of people by dialing numbers automatically, and also track and manage these calls. This directly results in increased agent productivity and provides you better control over your call center operations.
Features of our outbound call center solution
Auto dialer
Use the autodialer to dial a specific set of contacts automatically. All the calls can be assigned to different agents depending on a certain set of conditions.
Call recordings
Use call recordings to monitor the quality of service and for training agents. Also incases of any disputes, call recordings are incredibly useful for quicker resolution.
IVR
Provide personalized experience to customers by implementing IVR to call flows. Capture customer inputs, greetings and more.
Click to call
Using our APIs you can easily implement a Click2Call service for your team. Make calls instantly from the CRM or any dashboard.
Detailed reporting
Analyze your agent’s performance and more through our exhaustive daily reports.
Auto dialer feature for businesses in Outbound Call Centre Software
Find out how Exotel’s outbound call centre software works and how you can use it in this video.
Advantages of an Outbound Call Center Software
Streamline Call Center Operations
Get real-time insights on the call volumes, agent wise reports to make better data-driven decisions.
Maximize Agent Productivity
Skyrocket your agent’s productivity by cutting on the time spent in manual dialing. Get more done in less time by switching to an outbound call center software.
Track Agent Metrics
Monitor your agent’s performance by tracking important metrics like calls connected, the number of agents idle, on-call, and more.
Use cases of outbound call center solutions
Sales
Generate more sales by reaching out potential leads generated from events, meetups, sign-up forms and more. The software easily integrates with your existing CRMs enabling you to make the call directly from the dashboard.
Reminders
Send reminders (for bookings, payment, etc) to customers effectively using our feature-rich software. Calls are proven to more effective than SMSes or emails.
Surveys
Collect survey responses for your new product, feature, etc from customers at scale using the power of an autodialer.
Feedback
Calling is a highly personalized way to seek feedback. Streamline the process using a call center software.
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Know how a cloud call center software can help your business. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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