Integration
Cut Your Losses with Better Tracking
Shopify is one of the most popular choices for ecommerce vendors to track their sales. The ability to completely customise their store and still keep track of their sales is an added advantage
Exotel Shopify Integration – Exotel
In India, e-commerce companies have one big problem when it comes to keeping their losses in check – COD failures.
One way to curb COD losses is to ensure that e-commerce companies add another step of verification to the order. It is not feasible for companies to call every COD order and note down the confirmation. It is not the optimal use of anyone’s time or effort.
There are 3 ways in which businesses can automate cash on delivery confirmation with Exotel
OTP over SMS
Another way to confirm a cash on delivery order is via OTP SMS. When a customer places a COD order, you can push this information to Exotel from Shopify. You can send out an OTP via SMS to the customer and ask them to enter this OTP on your order page.
Automated IVR Calls
After a customer places a COD order, using the order details on Shopify, you can initiate an automated IVR call via Exotel. The IVR call can be as simple as “You just placed a COD via xyz. Please press 1 to confirm and 2 to cancel.” The customer’s response can then be recorded on Shopify
SMS + Missed Call
Using Exotel, you can send an SMS to the customer and ask them to give a missed call to a number if they would like to confirm the COD order. If they do not want to go ahead with the order, they could give a missed call to another number
Reasons to Pick Exotel for Your E-commerce Business
How you can benefit using cloud telephony for e-commerce
Scalable
As your business grows, you don’t need to worry about being able to support all your customers. You can easily scale with Exotel’s pay as you go model
Better Customer Service
You can use Exotel to not just track your cash on delivery orders but also use it to manage your incoming call center. Answer all your customer calls with a professional greeting and route them to the right agent/team without wasting your customer’s time
Payment Reminders
In case you support part payments for COD orders, you can use Exotel to send automatic payment reminders to your customers
Order Status Updates
You can also use Exotel to send out regular updates to your customers about the status of the order
What our customers have to say
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
E-book: Cloud telephony in a nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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