Hosted EPABX/PBX for Businesses
What is a hosted PBX?
A hosted or virtual PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints that come along with on-prem PBX phone systems. Another important advantage it offers is the freedom to customize and integrate calls & SMS with your app, product or website using APIs.
Advantages of using a hosted PBX system for your business
Quite affordable
No CAPEX involved. Only OPEX
Best up-times
Rely on Exotel. We have an uptime of 99.95%.
Easy setup
Get your PBX system started in less than 10 minutes.
Credibility
Be credible & maintain a professional image with your customers.
Scalability
Grow at your own pace. We handle more than 3 million calls per day.
Employee flexibility
Allow your employees to work from anywhere with our user-friendly online EPABX.
Insights & analytics
You can track, record and analyze all your customer conversations. Gather actionable insights and work better.
Agent productivity improvement
Give your agents all the information and support they need easily with hosted PBX solutions aka cloud telephony.
Who should use cloud call center software?
Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.
Exotel cloud EPABX/PBX system
6 benefits of using Exotel as your hosted EPABX/PBX system for business
Automation
Route calls to the right team based on the customer’s input.
Gather information
Give your agents all the information they can get before starting a call.
Sound professional
Irrespective of the size of your business, have a professional greeting.
Better customer experience
Reduce customer wait times with accurate call routing.
24×7 customer availability
Ensure you’re reachable on your IVR number for customers who reach out to you after office hours.
Scale without adding manpower
Automate your calls intelligently to scale when your call volumes increase.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
FAQs
E-book: Cloud telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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