Heartbeat API
What is Heartbeat API?
Heartbeat API* monitors the health of your Exophone in real time.
Exotel prides in providing highly reliable communication infrastructure. However, some external factors like fibre cuts, network congestion etc., are beyond our control.
Heartbeat API helps you gain visibility into your operational health of your Exophone by continuously initiating calls across different combinations of Exophones to derive its status. A business can use this information to understand if they need to consider fallback options.
*This product is still in the beta phase.
How It Works
1
Exotel monitors connectivity health of all ExoPhones continuously in an automated manner.
2
Customer subscribes to the Heartbeat API to receive real time notifications about their Exophones’ health. Subscribe here.
3
Exotel pings the customer’s configured URL continuously about the health status of their Exophone.
4
Customer is notified of the Exophone health in real time, which helps them take follow up actions from their end
What makes the Heartbeat API tick?
Monitor
Know the health of your Exophone in real time, and set alerts to notify downtimes
Act
Automate response to situations when an Exophone goes down, thereby minimising the customer impact
Analyse
Evaluate downtime data to ensure uninterrupted availability to the customers
On Exotel’s Reliability
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Find out how Exotel can work for you. Set up a call.
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