Enterprise Phone System
What is an Enterprise Phone System?
An enterprise phone system is a modern-day business communication solution that is capable of handling inbound, outbound, and internal communication calls of any enterprise – all without the need of installing any on-prem equipment. Additionally, the enterprises get access to advanced communication features like automatic call recordings, detailed call analytics, live call transfer, auto-dialers, call queuing, smart call forwarding, and more.
Benefits of Exotel’s Enterprise Phone System
Quick set-up
Your cloud-based enterprise phone service can be set up in within an hour.
No extra equipment
No need for special headsets, wires, servers or handsets. Just some phones will do.
Remote-ready
Employees can make calls anytime, from anywhere, right from their mobile phones.
Easy to integrate
If you already have a CRM/help desk solution, cloud telephony integrates with that too.
Scalable
Hosted enterprise telephony solutions can scale based on your needs, no CapEx.
Regular upgrades
Get the benefits of new technology and features with near-zero downtime.
Why Enterprise Businesses love Exotel
Reliability
Business communication is nothing if not reliable. We pride ourselves on the best-in-class uptimes of 99.94%. This includes operator uptimes too.
Security
Securing your business data is our number one priority. And to ensure this, we’ve put the right security policies and procedures in place. Exotel’s platform is ISO 27001:2013 certified and provides multiple layers of security to protect sensitive customer data.
Scalability
In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of the USA). Focus on building your business. Leave the communication to us.
Transparency
Exotel is the only cloud telephony provider that maintains a dedicated service status page. This page provides our customers with transparent and accurate real-time information and incident updates on each of the Exotel services.
Customer Focus
Exotel’s customer happiness team values your time and truly cares about your success. Therefore, be assured to get the best-in-class support from our agents – 18×7 via phone, email or Twitter.
Innovation
Innovation is in Exotel’s DNA. With us, you’re investing in a future-proof communication platform.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
– Shashank ND, CEO
Explore our enterprise features
Multi-level IVR
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
Auto Dialer
Streamline your calling process and improve your agents’ productivity using our auto dialer software. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps your agents to get more done in less time.
Call Recording
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Live Call Transfer
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Call Analytics
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Visual drag-drop APIs
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
How Enterprises use Exotel’s Phone System
How Ola using Exotel connects drivers and riders without compromising on customer privacy
FAQs
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is the most reliable cloud communications platform in Asia
Security
ISO 27001:2013 certified information security management system
Innovation
Gain competitive advantage with our patented solutions
Quality
Best success rates, voice quality and reduced latency
Scale
Grow at will, expand without worrying about infrastructure
Reliability
Best in class uptimes of 99.94% including operator uptimes
Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
We are India & SE Asia’s leading cloud telephony & communications operator. Let us show you how!
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