The Best & Reliable DID Number Provider
What is a DID Number?
Direct Inward Dialing (DID) numbers are virtual phone numbers (also known as SIP trunk numbers) that enable you to route calls to your existing telephone lines. DID numbers are used to assign direct numbers to specific members in the team, without the need of multiple physical telephone lines. They are phone numbers with intelligence that can help you manage calls the way you want to.
The simplest way that businesses make use of DID numbers in India, is to route incoming customer calls. When a customer calls the business, they hear an IVR greeting that asks them who they want to speak to and forwards their call to the right agent based on their inputs.
DID numbers makes it easier for business to monitor the calls for performance analysis – track the number of calls missed, the turnaround time of an agent, time spent on call and customer call recordings.
Why does your business need a DID Number?
Easy to Manage
Automatically redirect incoming customer calls to the right agents based on their inputs through an IVR. No more having to juggle multiple phone numbers.
Better Control
All the calls are routed via a DID number (s) and kept track of. Use this information to resolve disputes and confusions in customer conversations, easily.
Sound Competent
A professional image for your business and a good rapport with customers. All without burning a hole in your pocket.
Daily Detailed Analytics
Keep a close watch on the incoming calls, calls missed, customer conversations, agent performance and optimize for better results in no time with a DID number.
One Number for Business
Your entire team can be connected to a single number. No more losing customer information, trying to juggle across multiple phone numbers.
Scale as You Grow
Scale as you go, without having to worry about infrastructure bandwidth. No limit on channels or the number of parallel calls.
Get a Single DID Number for an Entire Team
Advantages Of a DID Number
Efficient Customer Communication
A single system to manage all your customer communication. Keep track of all incoming calls and conversations from a unified dashboard.
Cost Effective
One DID number is all you need. Completely customise the system to suit your business needs and cut additional costs instantly.
Scale As You Wish
Don’t worry about the infrastructure or maintenance of your DID number. Scale as you grow easily and pay as you go!
Easy Integration
A DID number easily integrates with other cloud softwares, making customer relation management (CRM) efficient.
What Our Customers Have to Say
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
FAQs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
Call to
or
