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Customers

3,000+ Businesses Use Exotel in India and SE Asia

We work with growing enterprises across India and Southeast Asia to support customer communication. We help businesses bring more efficiency and transparency to their processes and thereby improve the customer experience. Our aim is to help move enterprise customer communication to the cloud. We work with businesses to improve their operational efficiency, build better processes, deliver brilliant customer support and most of all, create happy customers! From supporting a call center with 5 agents to connecting tens of thousands of cab drivers with customers, we work with growing businesses of all shapes and sizes.

A few of our beloved customers

What they love about Exotel

Thanks @vijaysw @Exotel for the excellent response time! #customerservice over #twitter

— Milaap (@milaapdotorg) March 9, 2012

Aaj ka #KahaaniSuno day is happening thanks to the amazing folks at @Exotel & @MirchiCares https://t.co/V0NWldr5cD

— Pratham Books (@prathambooks) April 29, 2016

Interesting project! This can be scaled for entire @WeAreBangalore city! Happy that @Exotel is used for this project https://t.co/6Q4T0v5Jpe

— Balaraman (@BalaramanL) May 18, 2016

So, we built a bot which calls customer to confirm COD orders using @exotel APIs reducing HR costs

— Prashanth HN (@prashanth) February 4, 2013

10/n @shivku @mojosaurus @Exotel what an incredible team – constantly testing limits of communication solutions over IP

— Blume Ventures (@BlumeVentures) January 26, 2016

@exotel for taking the pain out of setting up a customer support system. And great team as well.#startuplove

— akhilesh bali (@akhileshbali) May 17, 2013

Here’s what Asia’s leading businesses have to say

“We wanted a partner who would take care of the telephony backend and provide us a reliable solution. Exotel did just this for us.”

Prateek Jain

Senior Product Manager, Olacabs

“Due to the fact that Exotel is a cloud telephony solution, we spent zero on developing an infrastructure and even with a large variety of solutions that Exotel has to offer, it was pretty easy to configure.”

Bharath Devanathan

COO, Nearbuy

“Exotel’s team really helped with this solution. Exotel customized the product for us and made this feature available.”

Praveen Chandran

Product Head, Quikr Services, Quikr

“A lot of our products and processes are built with the help of data. We use Exotel dashboards and data to understand more about different interactions in the system. We also get to keep track of how much we are spending on these interactions.”

Rajkishan

Operations & Strategy, Swiggy

“If we had to manually handle cancellations, we needed at least 15-16 call centre agents dedicated to only cancellations. And this skyrockets cost and decreases efficiency. By automating this process with Exotel, we save almost Rs. 3 million every year.”

Kumar Vinod

Sr. Manager, Operations at Redbus

“Exotel enabled us to avoid missing any calls. We now have the data of callers, so even if we miss a call, Exotel sends us alerts and data to call the person back right away.”

Nandini Vishwanath

Director of Customer Care, Urban Ladder

Try Exotel free for 15 days

Get $ 15 worth free call & SMS credits

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

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